Customer Success (CS) is evolving—and fast. With headcount under scrutiny and customer expectations higher than ever, more companies are...

Customer Success consists of the tasks and jobs that need to get done for customers to squeeze every ounce of value out of a product....

The landscape of post-sales is shifting as both tools and personnel face increased scrutiny under the ROI microscope. Companies have...

By: Stephen Wise & John Snow Welcome to our second blog on all things customer success. We started this company to help demystify how to...

By: Stephen Wise & John Snow The customer success industry is at a unique juncture in our current environment. We see many arguments...