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Fractional Customer Success Services

Strategic Post-Sales and Customer Success Consulting

Fractional Customer Success

Strategic leadership. Proven playbooks. Execution without the overhead.
Snowise offers fractional post-sales consulting to help you scale revenue and retention—without hiring full-time. We bring the strategy, systems, and templates so your team can operate like pros.

Advising
  • Executive guidance on post-sales GTM

  • Metrics, milestones, and customer journey mapping

  • Hands-on coaching for CSMs and post-sales teams

Artifacts
  • Success plan frameworks

  • QBR templates and business review decks

  • Onboarding flows and handoff playbooks

  • Health scoring, escalation workflows, and more

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Our Offerings

We customize each service package to meet the business's unique needs. 

Starter package

"Get us going" - $10,000 initial (3-month minimum)

For startups with minimal to no post-sales operations in place

Deliverables:

Slack channel with direct access

Success plan templates

Business review templates

Initial customer journey flow mapping

Initial health score creation

1:1 advising for leadership and ICs

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Then: $2,000/month (month-to-month)

Access: 4 hours/week for 3 months, then 2 hours/week 

Strategic package 

"Help us scale" - $25,000/year flat

For companies with existing CS

Everything in Starter plus: 

Comp plans + career ladders

Hiring support

Tooling review + audit

Cross functional GTM alignment

Ops templates (e.g., red account reviews)

Advanced health + complexity scoring

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Access: 4 hours/week  

Happy Clients

“Snowise simplified an incredibly complex post-sales world for us in a way we didn’t think was possible.

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Their expertise and guidance helped us implement a customized post-sales operation and strategy at a fraction of the cost and time. I’d recommend any startup or company needing to reevaluate their CS motions to work with Snowise.”


 

Daniel Martushev, Head of Solutions Engineering

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